Refund Policy

1. The short version

Start with 4 free analyses. Annual plans include a 14-day free trial — cancel before it ends and you pay nothing. If a charge was a mistake or the service fundamentally failed, write to us and we'll make it right.

2. Web subscriptions (Paddle)

• Web orders are sold by Paddle.com, the Merchant of Record.
• Cancel anytime in one click; cancellation stops future renewals and access continues until the period ends.
• Refund requests within 14 days of the initial charge are reviewed case-by-case; accidental charges and trial-to-paid mistakes are refunded in full.
• Renewals: if you forgot to cancel, contact us within 14 days of the renewal and we will refund the renewal where the account saw no meaningful use in that period.
• To request: email contact@thenightatlas.app with the purchase email and date. Approved refunds are issued to the original payment method by Paddle, typically within 5–10 business days.

3. iOS purchases (Apple)

When the iPhone app launches, purchases made inside the app are billed and refunded by Apple under Apple's policies — we cannot directly refund App Store charges. Manage or request refunds via your Apple ID purchase history or reportaproblem.apple.com.

4. Contact

Billing help: contact@thenightatlas.app. Include "Refund" in the subject for the fastest response.